Refund policy


Returns, Refunds & Warranty Policy



At Overlander X, we design and supply heavy-duty roof tents and awnings built for real-world use. Because these are large, specialist products, our returns process is structured to be fair, transparent, and fully compliant with UK consumer law.





1. Change of Mind Returns (UK Consumer Contracts Regulations)



If you purchase online, you have the right to cancel your order within 14 days of delivery, without giving a reason.



To be eligible for a change-of-mind return:



  • You must notify us within 14 days of receiving your order
  • The item must be:
    • Unused
    • Uninstalled
    • In original packaging
    • Complete with all accessories, fixings, and documentation



Due to the nature of heavy and bulky goods, items that have been opened, installed, test-fitted, or used cannot be accepted for change-of-mind returns.


Return shipping costs for change-of-mind returns are the responsibility of the customer.





2. Heavy Goods & Inspection Clause



All returned items are subject to inspection upon receipt.


Refunds will only be issued once:


  • The item has been received
  • Inspected for use, damage, or missing components
  • Approved as being in resalable condition



If an item shows signs of use, installation, or damage not present at dispatch, we reserve the right to:


  • Refuse the return, or
  • Apply a deduction to reflect loss of value






3. Shipping Timelines



  • Orders are dispatched within the timeframe stated on the product page
  • Delivery times are estimates and may vary due to courier delays or location
  • Risk of loss or damage passes to the customer upon delivery



Customers must inspect deliveries on arrival.





4. Damaged, Faulty, or Incorrect Items



If your item arrives:


  • Damaged
  • Faulty
  • Or incorrect



You must notify us within 48 hours of delivery, providing:


  • Your order number
  • A clear description of the issue
  • Supporting photos or video evidence



Where a fault or damage is confirmed, we will:


  • Repair, replace, or refund the item in line with UK consumer law
  • Cover reasonable return shipping costs where applicable






5. 2-Year Warranty



All Overlander X roof tents and awnings are supplied with a 2-year warranty from the date of purchase.



The warranty covers:



  • Manufacturing defects
  • Material or workmanship faults under normal use




The warranty does not cover:



  • Normal wear and tear
  • Damage caused by:
    • Incorrect installation
    • Misuse or neglect
    • Overloading
    • Modification or unauthorised repairs

  • Damage caused by accidents, weather extremes beyond intended use, or improper storage



Proof of purchase is required for all warranty claims.





6. Items Not Eligible for Return



We cannot accept returns for:


  • Items that have been installed or used
  • Items damaged due to incorrect fitting or misuse
  • Returns without original packaging or missing components
  • Clearance or sale items (unless faulty)






7. How to Start a Return or Warranty Claim



To request a return or make a warranty claim, please contact us before sending any items back:


📧 [your email address]


Please include:


  • Order number
  • Details of the issue
  • Supporting images or video



Unauthorised returns may not be accepted.





8. Your Statutory Rights



This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer laws.




Overlander X

Built for real weather. Built to last.