Refund policy
RETURN AND REFUND POLICY
Last updated: 10 September 2026
Contact and cancellations
To request a return, cancellation or warranty claim, contact info@overlanderx.co.uk. Include your order number or other proof of purchase.
Our returns address is:
OverlanderX Limited
151 Bennett Street
Manchester
M12 5BH
United Kingdom
For online purchases, you can cancel without giving a reason by notifying us within 14 days after receiving your goods. You then have a further 14 days to return them. These cancellation rights also apply to sale and ex-display goods purchased online.
Please contact us before arranging freight so we can help with a suitable return method. Our approval is not a condition of exercising your statutory cancellation rights.
Condition of returned goods
You may open and inspect goods as you would in a shop. Please return all supplied accessories and components, securely packaged. Original packaging is helpful but is not compulsory.
We may make a lawful deduction for a reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Opening, fitting or using an item does not automatically remove your cancellation rights. We do not charge an automatic restocking fee.
Return delivery costs
For change-of-mind returns, you pay the direct return costs where these were properly disclosed before purchase.
Roof tents and awnings may require specialist freight. If you are to pay return freight, we will provide the cost or a reasonable estimate before you place your order. Where required return-cost information was not supplied, we bear those costs.
We cover reasonable return costs for faulty, damaged or incorrectly supplied goods where required by law.
Refunds
When a whole order is cancelled, we refund the purchase price and any basic outbound delivery charge. Any premium delivery upgrade is refundable only up to the basic delivery amount.
Refunds are made using your original payment method. For a statutory cancellation, we refund without undue delay and within 14 days after receiving the goods back or evidence that you sent them, whichever is earlier.
Where we have offered to collect the goods, the refund is due within 14 days after you notify us of cancellation. Inspection will not extend these deadlines.
Damaged, faulty or incorrect goods
Please contact us promptly if your goods arrive damaged, faulty or incorrect. Reporting visible delivery damage within 48 hours, with photographs where possible, helps us investigate. This request does not limit your statutory rights.
Goods must be of satisfactory quality, fit for purpose and as described. Your remedies may include rejection, repair, replacement or a refund under applicable consumer law.
Two-year warranty
OverlanderX roof tents and awnings carry a two-year warranty from purchase covering manufacturing, material and workmanship faults under normal use.
To make a claim, email info@overlanderx.co.uk with proof of purchase and a description of the problem. Photographs or videos may help us assess the issue.
The warranty excludes normal wear and damage caused by misuse, neglect, overloading, incorrect third-party installation, harmful modifications or repairs, accidents, unsuitable storage or use beyond the product’s intended conditions.
An exclusion applies to damage caused by that event, not an unrelated manufacturing defect. It does not exclude responsibility for our own fitting work.
Warranty provider: OverlanderX Limited, 151 Bennett Street, Manchester, M12 5BH, United Kingdom.
The warranty covers our UK sales. Contact us about arrangements for an agreed overseas sale. This warranty supplements your statutory rights and does not end those rights after two years.
Cancellation form
You may use the following form or any other clear cancellation statement:
To: OverlanderX Limited, 151 Bennett Street, Manchester, M12 5BH, United Kingdom. Email: info@overlanderx.co.uk.
I/We hereby give notice that I/We cancel my/our contract for the following goods:
Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Signature, only if submitting this form on paper:
Delete whichever does not apply.